Left something at the club? In the portal's Lost & Found area you can see what the venue has found and file your claim right online. The venue checks your details and then contacts you about pickup.
Requirements
- The venue's public portal address; the lost & found area must be visible there.
Step by step
- Open the Lost & Found area in the venue's portal.
- Browse the list — each find shows a photo, title, category, description, the place it was found, and the find date (Found at). The search field and category filters help you narrow things down.
- Spotted your item? Tap Claim Item on the card.
- Under Your Contact Information, fill in Name and Email (required); Phone and Additional Information (up to 500 characters) are optional — the more precise your description, the faster the match.
- Answer the Security Questions if the venue has set any (for example "What color is the case?"). This verifies that the item really belongs to you.
- Tap Submit Claim.
Result
You see the confirmation "Claim submitted successfully! We will contact you shortly." — the venue then contacts you about pickup. The How to Claim Your Item section at the bottom of the lost & found page sums up the process as well.
Tips & pitfalls
- If your answers to the security questions don't match, the page rejects the claim — you can try again.
- Your item isn't in the list? It only shows what has already been found. In that case, report the loss directly via the venue's contact details.